ARIZONA, USA — The games are back online.
Arizona Lottery officials and Scientific Games have resumed ticket sales, prize redemptions, and ticket checking after an outage on Jan. 19 caused their system to crash.
Officials with the Arizona State Lottery said the computer system that operates Arizona lottery games experienced the outage Thursday morning and no game sales or prize redemptions were available until Friday afternoon.
Officials said the Arizona Lottery’s own customer service locations were also impacted.
Arizona Lottery spokesperson John Gilliland said the vendor that operates the gaming system was working with Arizona Lottery officials to resolve the situation and bring the system back online.
"Protecting the integrity of the Lottery’s games is paramount in this effort," Gilliland said.
The drawings for tickets that were already purchased were not affected. Gilliland said if you had a ticket that would expire during this outage, you will be granted an allowance.
The Arizona Lottery said they were notifying players of this situation online, at customer service, and through social media.
"The Arizona Lottery places a special emphasis on delivering positive player experiences, as this is a key component to fulfilling our mission to support statewide programs for the public benefit. We apologize to our retailers and players for this disruption and subsequent inconvenience," said Gilliland.
Arizona Lottery released the following statement on Friday:
"During the outage, drawings for Lottery games will continue as scheduled to honor wagers placed prior to the outage. Additionally, the Multi-State Lottery and Mega Millions Consortium are being kept apprised of Arizona Lottery’s situation. Currently, there is no estimated time that ticket sales and prize redemption will resume.
SG is working closely with Arizona Lottery Officials to complete their inquiry into the root causes of the outage and to determine next steps to take to prevent any similar future occurrence."
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