PHOENIX — American Airlines could soon be making adjustments to its workforce that could affect hundreds of employees in Phoenix and Dallas.
The airline posted a Worker Adjustment & Retraining Notification Act notice on Jan. 29 indicating that up to 335 jobs in the Phoenix area may be affected by layoffs. A similar notice was posted in relation to hundreds of airline employees based in Dallas.
Affected workers will continue working up through March 30.
American Airlines released the following statement about the matter:
“Yesterday, we announced updates to our contact center organization that will help us better serve our customers.
As part of these updates, we are creating a new Customer Success team that will be dedicated to providing more convenient, elevated support to American Airlines customers with some of their most complex travel needs.
In addition, we will transition some of our lighter-touch contact center inquiries to our international teams made up of American Airlines and partner support, which will give our customers 24/7 assistance, no matter when they reach out to us.
Unfortunately, this means some current positions will be eliminated. We’re working closely with impacted team members to support them through this transition including providing exclusive access to job openings throughout American Airlines, outplacement services and severance.
American is dedicated to providing our customers with world-class care. Creating this new Customer Success team of upskilled team members and relying on our international team to provide around-the-clock availability will help us not only deliver on that commitment, but provide an even higher level of support in the future.”