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Arizona Diamondbacks issue apology, free tickets after home-opener concession lines, ordering system glitch

"We apologize for any inconveniences and the negative impact it had on our fans' enjoyment," Diamondbacks President and CEO Derrick Hall said.
Credit: AP
The Arizona Diamondbacks grounds crew cheer during the second inning of a baseball game against the Oakland Athletics Monday, Aug. 17, 2020, in Phoenix. (AP Photo/Matt York)

Chase Field had its home opener on Friday, but many fans have reported their experience was ruined by "concessions inefficiencies," the Arizona Diamondbacks said on Twitter. 

The D-backs faced off against the Cincinnati Reds during the home opener, but news about abnormally long concession lines and gllitches in the team's new cashless and online ordering system have overshadowed the game itself. 

The blowback has caused the President and CEO of the D-backs to issue an apology on the team's Twitter account. 

All fans who bought single-game tickets for the home opener will also be getting a free ticket to an upcoming game as a "token of our appreciation," the team announced on Twitter.

"We apologize for any inconveniences and the negative impact it had on our fans' enjoyment," team president Derrick Hall said. "The issues are correctable and will be addressed and remedied immediately so as not to be repeated."

Credit: Arizona Diamondbacks