PHOENIX - A Phoenix bridal shop is in hot water after the Arizona attorney general filed a lawsuit against its owners.
The grounds for the lawsuit fall on accusations of using false advertising and deceptive practices to collect hundreds of thousands of dollars in pre-payments for wedding dresses before abruptly shutting down and disappearing.
The complaint says the shop left more than $275,000 in orders unfilled.
“I'm upset … it sucks,” said Amanda Delgado, one of a number of brides who shared their heartbreak with 12 News back in May. “I was so excited 'cause I was getting the dress that I fell in love with."
The heartbreak stemming from what used to be Pearl Bridal shop, a Phoenix business that claimed to make custom wedding dresses.
When we showed up, the front gate was locked. The store was shut down. Dozens of brides showing up to pick up the dress they would "walk down the aisle in" couldn’t get anyone to answer the phone.
“They promised no issue, it'd be here in time,” said Kolby Misseldine, a friend of a soon-to-be bride. “She is going to be devastated.”
“At this point I just want my money back,” said Delgado, who had already spent $1,000.
All brides were getting was a voicemail saying the store was closing, reassuring callers someone would be reaching out to them. The website said the same thing.
“That stress and that anguish is something that no amount of money can compensate,” Arizona Attorney General Mark Brnovich said.
Now, the AG has filed a civil lawsuit against Pearl Bridal and its owners Tyson and Erica Miltenberger, accusing them of collecting hundreds of thousands of dollars in pre-payments for wedding dresses, then shutting down leaving brides without a dress for their big day.
“I know when my wife and I got married, I mean she still has her wedding dress you know in storage 21 years later, because it meant that much to her,” Brnovich said. “This is something that, quite frankly, is priceless, memories that you can’t get back.”
Brnovich says they would ask customers to pay upfront, promising they’d get a custom-made dress that had been designed in-house in six to nine months. Turns out, the brides whose orders were filled received dresses that appeared to have been mass produced in China.
“We’re trying to send not only a message to this bridal shop, but to anyone else here in Arizona, that if you try to rip off, or if you rip off an Arizona consumer, we’re going to come after you and we’re going to come after you hard,” Brnovich said.
If you believe you have been a victim of consumer fraud, contact the Arizona Attorney General’s Office. Consumers can also file complaints online.