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Arizona's utility regulators to review shutoffs after woman's death

Arizona utility regulators want an investigation and comprehensive review of electric and other utilities policies after a customer died last year.

PHOENIX (AP) — Arizona utility regulators say they want an investigation and comprehensive review of electric and other utilities policies after a customer died last year when her power was cut off because she was $51 behind on her bill.

Arizona Corporation Commissioners Boyd Dunn and Justin Olson joined in the request. 

ON 12 NEWS: 1 in 10 APS customers lost service for unpaid bills in 2018

Commissioner Bob Burns separately filed a letter Friday seeking emergency rules that would stop disconnections when it is extremely hot. 

The commission meets Thursday.

The state's largest utility on Thursday said it was stopping all disconnections. 

The move came after it became known that a 72-year-old Sun City West woman died after her power was disconnected last year.

RELATED: APS to temporarily halt service disconnections after customer's death last year

The woman was found dead more than a week after Arizona Public Service turned off her power despite extreme heat.

MORE: AZ Corporation Commission reverses course on 'shut-off' data

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