GILBERT, Ariz. — The Gilbert Police Department has a new way to keep those reporting crimes informed on the progress of their investigations.
The police department has implemented a new technology to engage 911 callers and reporting parties with the most updated information about their cases.
The police department has started using a new system called SPIDR Tech. The fully automated system updates reporting parties via text message or email with the newest information and updates about their case as it becomes available.
“SPIDR Tech gives Gilbert PD the opportunity to gauge our performance and to gather valuable feedback from our community that will allow us to continue to improve on the services we provide,” said Gilbert Police Department Chief Michael Soelberg.
When callers contact the police department, they will receive a text that acknowledges their call. If they request a police officer, they will receive updates about when the officer will be sent to them.
Victims of crime will receive customized updates about their cases. This includes when the case is assigned to a detective and updates as their investigation progresses.
SPIDR Tech will also be available to Spanish language speakers.
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Arizona's Silent Witness program allows people to send in tips and share information about crimes happening within their local communities.
The program shares unsolved felony case information in multiple ways, including TV, radio and social media.
Anyone who has information on a crime or recognizes a suspect described by the program is asked to call 480-948-6377, go to the program's website online or download the Silent Witness app to provide a tip. The identity of anyone who submits a tip is kept anonymous.
Calls to Silent Witness are answered 24/7 by a live person and submitted tips are accepted at all times. Submitted tips are then sent to the detective(s) in charge of the specific case.
Individuals who submit tips that lead to an arrest or indictment in the case can get a reward of up to $1,000.