ADOT says wait times are way down at Arizona MVDs in 2017

If you have to go to the MVD, 2017 is the year.

Compared to 2016, wait times at the Motor Vehicle Division have been cut in half so far this year, according to the Arizona Department of Transportation.

In a Thursday release, ADOT said the average "experience time" of customers at the 15 MVD locations in the Phoenix and Tucson areas is less than 30 minutes. It's not clear whether more rural offices have seen a similar change.

The release credited a new program -- the Arizona Management System (AMS) -- for the increase in efficiency, though it did not provide much detail about what changes were actually made.

“Instead of making customers sit and wait for a number to be called, we have employees answering questions and providing assistance," said ADOT Director John Halikowski. "We’ve expanded office hours in all our urban offices. We offer more services online and at MVD kiosks. The end result is a much shorter amount of time most people need to spend when they visit an MVD office, and more innovations are on the way.”

“I’m very proud of the work being done by MVD employees to make our offices run more efficiently in keeping with our vision to get people out of line and safely on the road,” said MVD Director Eric Jorgensen. “That vision is more than just an idea. It’s the reality being played out every business day at MVD where our customers are getting more of their valuable time back to do the things they want to do.”

So, even if your Arizona driver's license doesn't expire for another 50 years, it might be worth a visit to the MVD office this year to push that expiration date even further into the future.

If you're trying to plan out your trip to the MVD, you can find hours, wait times and plenty of other useful information (like what can be done online rather than in person) on ADOT's website.

© 2017 KPNX-TV


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