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Disputing a bill? Call 12 for Action

AT&T and Direct TV recently made headlines after reportedly facing complaints for overcharging customers, but those are not isolated cases. 

AT&T and Direct TV recently made headlines after reportedly facing complaints for overcharging customers, but those are not isolated cases.

Here at Call 12 for Action, on average, we see about four to five cases each month dealing with the same exact issue.

You sign up for what you think is a great deal, but as soon as you get the first bill, it doesn't match what you thought you were going to be paying.

"They give you a whole different price than what you ask for," said Pam, a Call 12 for Action manager.

When customers call to try and get the issue resolved, often they get the run-around.

"Then you Call 12 for Action, and we seem to get it to work," said Pam. "It really isn't a difficult thing, because you have it in writing, exactly what they said they were going to charge you."

Call 12 is usually able to resolve the cases rather quickly.

If you need help with one, Call 12 for Action at 602-260-1212, Monday through Friday between 11 a.m. and 1 p.m.

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